"Despite the fact that GPS systems, both factory-installed and after-market, have been around for a number of years, consumers continue to report a large number of issues with them. The thirteenth annual study on U.S. Navigation Usage and Satisfaction by J.D. Power and Associates was released this past Tuesday, and detailed several of these problems. The study also showed rankings of owner satisfaction for factory-installed systems on 2011 vehicles.
Satisfaction was determined by looking at ease of use, routing, display screen, speed, voice directions and voice recognition, with ease of use being the most important factor. Quality was determined by looking at the number of problems reported per 100 navigation systems (PP100) with a higher score indicating more complaints." [Continue reading...]
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